CORE CONCEPTS OF TQM

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CORE CONCEPTS OF TQM

 

Delight the Customer: Both internal and external customers should get more than their expectation.

 

Management by Facts: Everything such as quantity, quality, customer responses etc. should be measured, and the decision-making process of management should be based on these facts and figures.

 

People Based Management: Quality is based on satisfaction and performance of persons inside the organization. Therefore, in order to ensure quality, proper teamwork and amiable work environment should be set.

 

Continuous Improvement: There must continuous evaluation of every activity, so that the defects can be cured at the earliest. It is the duty of all persons in the organization to strive for more quality in all aspects of its activities.

 


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